No. 01
A logo is the cheapestpart of a brand.
If you can't say in one sentence who you're for and what you do, no mark in the world will fix it. Naming and positioning come first; the visual is the thing that makes them memorable, not the thing that makes them true.
No. 02
Position against an enemy, not a category.
Every strong brand has something it refuses to be. Find what your customers are quietly tired of in your category, and stand on the other side of it. "We're the X, but for Y" is a starting point, not a finish line.
No. 03
Pricing is a filter, not a number.
Cheap pricing brings you cheap clients. The right number isn't the highest one you can defend — it's the one that filters for the kind of work you want to be doing in five years.
No. 04
Your homepage is not a brochure.
It's an argument. It exists to convince one specific person, in about ten seconds, that you understand the thing they came here trying to do. Most homepages talk about the company. Better ones talk about the customer.
No. 05
If you can't say it in one sentence, you don't have it yet.
This is true for the company, the product, the campaign, and the email. The discipline isn't writing short. It's knowing which sentence is the one that has to land, and being willing to throw out the four that don't.
No. 06
Write the about page last.
You can't write about the company until the company knows what it is. Half the about pages I read are a record of the founder's identity crisis. Get the homepage right first; the about page will write itself.
No. 07
Three numbers, not twenty.
Most small businesses are drowning in dashboards. Pick three numbers that genuinely tell you whether the brand is working — usually some version of who's coming in, who's coming back, and what they're worth — and watch those.
No. 08
Twenty clients is enough.
I cap the practice on purpose. Bigger doesn't mean better; it usually means meetings about meetings. Small means I can do the work, charge fairly, and give every client the brain they hired, not the team that was assigned.